All orders are packed on the day the order is received and mailed by the next business day, using Australia Post. Australian based orders are usually delivered in 3 to 5 working days. Overseas orders are usually delivered in 14 to 21 days, depending on the mail service in your country. If you have not received your order within 21 days, please CONTACT US, advising your Name & Order Number. We will reply to you by the next business day, with an update on your Order.